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At 4a44, your account data is handled with a clear purpose — we collect only what we need to run your account, process transactions through bKash and Nagad, and keep the platform running securely for you. Access to and use of this platform depends on your local law and the eligible regions where 4a44 operates.
This policy sets out what information 4a44 collects when you create an account, place activity through the platform, or contact our support team. We collect account registration details — your name, contact information and login credentials — alongside transaction records linked to payment methods you connect, including bKash, Nagad and Rocket. We also collect session data such as device type, browser version and the pages you navigate within the platform. This data is used to operate your account, process wallet movements, resolve support queries and, where applicable, meet obligations required by the jurisdictions in which the platform is permitted to operate. We do not sell your personal information to third parties for their own marketing purposes. Data shared with third parties is limited to payment processors, identity verification services and technology partners who support the account infrastructure — each bound by their own data-handling obligations. Retention periods follow applicable regulatory requirements for the regions where your account is active. You can request a copy of the data held against your account, ask us to correct inaccurate details, or raise a deletion request through our published support routes. Whether and to what extent these rights apply depends on your local law and eligible region.
This policy applies specifically to data you submit and activity generated through your 4a44 account. Understanding its boundaries helps you know exactly what we are responsible for and what sits outside our control. Four distinct areas define its reach.
Any information you provide when opening an account — registration fields, login credentials, identity verification steps — falls inside this policy. We hold and process this data directly and you can request a review of it through the support routes published on the site.
Wallet movements linked to bKash, Nagad or Rocket are recorded in your account transaction history. This policy covers how we store and protect those records. It does not govern the internal data practices of the payment providers themselves — those are covered by their own policies.
Pages you visit within 4a44, the games you open — whether slots from CQ9 or Habanero, a live table session or a sports market — and your session preferences are tracked through cookies. This policy explains how that data is used and how to adjust your cookie settings through the browser.
Links or integrations that take you away from the 4a44 domain — external payment gateways, identity verification portals or affiliated sites — are outside the scope of this policy. Once you leave our domain, the data rules of that third party apply.
Your account is the starting point for every data action this policy permits. If you want to see what information we hold, open your account settings page and check the profile and transaction sections — most account data is visible there directly. Where you spot an error in your registered details, the account settings area includes editable fields for contact information and preferences; corrections take effect as soon as you save them. For data that cannot be changed through the settings interface — historical identity records or transaction logs, for example — you can raise a request through the support contact routes listed on this site. We aim to respond within the timeframe required by the applicable jurisdiction, which varies depending on where your account is registered and active. Deletion requests follow the same route. Note that some records may be retained for the period required by regulatory obligations in your region even after a deletion request is processed. The steps below summarise the main actions available to you.
Log into your account and open the profile or transaction history section to see the data currently held. Most account-level information is accessible directly from the signed-in dashboard without needing to raise a separate request.
Editable fields in account settings let you update contact information, preferred payment methods and notification preferences. For fields locked after verification, raise a correction request through the support route published on the site.
If something in your account data looks incorrect or you want clarity on how a specific piece of information is being used, contact us through the support paths listed on this page. State your registered account reference clearly so we can locate your records.
To request removal of your data, contact the support team with your account details. We process deletion requests in line with the obligations that apply in your eligible region, and we will confirm what can and cannot be removed and the expected timeline.
If you have a question about this privacy policy, want to raise a data request or need help locating information in your account, the routes below are the published ways to reach us. We do not publish support hours or response-time guarantees we cannot verify — use the channel that suits the urgency of your query and include your account reference to help us find your records quickly.
The live chat widget is accessible from within your signed-in account. Use it to raise a privacy question, report a data concern or ask for help with a correction request. Have your account reference ready to speed up the process.
Send a written data request or policy query to the support email address published in the Contact section of the site. Written requests create a reference trail, which is useful for deletion or correction requests that may require a formal response.
The Help Centre linked from the footer of the site contains published articles on account data, cookie settings and how to manage your preferences. Check there first for answers to common questions before raising a direct support request.
Knowing how your data moves through the platform is part of using your account with confidence. Below are the four key areas that shape how we manage information from the moment you register.
We use cookies to remember your login state, your language preference and the sections of the platform you navigate — including sports markets and game lobbies. You can adjust cookie permissions through your browser settings at any time. Disabling certain cookies may affect how parts of the account function.
Your account credentials are stored using industry-standard encryption. Transaction data linked to bKash, Nagad and Rocket flows through the payment processors' own secured channels. We do not store full wallet credentials on our servers — only the reference details needed to match a transaction to your account.
We keep account and transaction records for the period required by the regulatory obligations applicable in your eligible region. Once that period ends and no open queries remain against your account, records are removed from active systems. The exact retention window depends on local law and your account status.
When this privacy policy changes in a material way, we update the page and note the revision date at the top of the document. Continuing to use your account after a policy update means you have seen the revised terms. If a change affects how your data is used, we will notify you through your registered contact details.
These are the questions that come up most when account holders read through this policy. If your question is not covered here, reach out through the support routes listed in the contact section above.
We collect the details you enter during registration — name, contact information, login credentials — plus device and session data generated while you use the platform. If you add bKash, Nagad or Rocket as a payment method, we record the transaction references needed to match deposits and withdrawals to your account.
Yes. Log into your account and open the profile and transaction sections — most of your account data is visible there directly. For records not shown in the dashboard, raise a data access request through the live chat or email support route published on this site, quoting your account reference.
Editable contact and preference fields are available in your account settings. Update them directly and save. For locked fields — such as verified identity records — contact support through the published routes with details of what needs correcting. We will confirm whether the change can be processed under the obligations that apply in your region.
We share data only with the third parties needed to run your account: payment processors for bKash, Nagad and Rocket transactions; identity verification services where required; and technology partners who support platform infrastructure. We do not sell your information to third parties for their own marketing use.
Retention periods follow the regulatory requirements that apply in your eligible region. Some records — particularly transaction logs — may be held for a mandated period even after your account becomes inactive. Once the required period passes and no open queries remain, records are removed from active systems. The exact window depends on local law.
Contact our support team through the live chat or the email address published on this site. Include your account reference and specify what you want removed. We will confirm what can be deleted and what must be retained under applicable regulatory obligations, along with the expected processing timeline for your region.